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Customer Support

For any questions or assistance with your orders.

Our customer support team is here to help.

Phone: 081 704 9273
Available Monday to Friday, 08:00 – 16:30
Email: info@wovenbliss.co.za
We aim to respond to all email inquiries within 24 hours on business days.

Frequently Asked Questions

How long will it take to receive a response to my inquiry?

We aim to respond to all inquiries within 24 business hours.

Do you offer international shipping?

Yes, we can arrange international shipping. Please get hold of us for a custom quote.

Can I order custom-sized rugs?

Simply input your desired dimensions directly on the product order page, and we’ll provide tailored options and pricing instantly.

What information should I include in my message?

Please include your name, contact details, and any specific product references or order numbers if applicable.

What are your business hours?

Our customer service team is available Monday to Friday, 8:00 AM to 4:30 PM SAST.

Can I change or cancel my order after it's been placed?

Please contact us immediately. We’ll do our best to accommodate changes if the order hasn’t been dispatched.

Do you offer design consultation services?

Yes, we provide complimentary design advice. Contact us to schedule a consultation.

What payment methods do you accept?

We accept EFT, Card Payments, Capitec, Debit Cards and Mobicred.

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