We’ve taken every care to ensure the colours displayed on our website are as accurate as possible. However, differences in monitors and operating systems may affect how colours appear.
Handcrafted rugs may vary by up to 7.5 cm from the listed dimensions. This isn’t a defect—it’s simply a charming trait of handmade craftsmanship.
Not at all! Shedding is natural for handmade rugs, especially those containing wool. Regular vacuuming (without a beater bar) helps minimise shedding over time. Follow our care instructions here to keep your rug looking fabulous for years.
“Handmade” means the rug is woven by skilled artisans with care and precision. Some finishing touches, like edging, may be machine-assisted but are always guided by expert hands.
We use Payfast for secure payments. Payfast supports:
Cards: Visa, Mastercard
Instant EFT, Zapper, SnapScan, Scan to Pay, Capitec Pay, MoreTyme, and Mobicred
Prefer a direct EFT? Use these details:
Account: Metalliclab (Pty) Ltd.
Bank: FNB
Acc. No: 63045700689
Branch Code: 250655
SWIFT Code: FIRNZAJJ
You can also use Mobicred for 12 easy payments. Learn more here.
If your card transaction fails, it’s likely a bank decline. Contact us for assistance or use EFT.
Yes, returns are welcome on standard items!
Notify us within 7 days of receiving your order.
Delivery costs for returning items are your responsibility.
Items must be returned in their original condition and packaging.
For details on returns beyond 7 days or customised items, see our Returns Policy here.
Customised items, including:
Custom sized rugs and runners
Handmade rugs and runners
Stair rods and Brackets are custom manufactured per order
Natural fibre rugs (e.g., sisal, seagrass) may have slight imperfections in weave and colour. These natural traits are not considered flaws.
Once your return passes a quality check at our warehouse, refunds typically take 5-10 working days to reflect in your account.
For details on our shipping policy, visit here.
We use third-party couriers for deliveries from Cape Town, and here are a few tips to ensure smooth delivery:
Rugs and flooring can be heavy, so you may need help receiving your order.
Large items may require delivery by truck; residential complexes with height restrictions may pose challenges.
Couriers deliver to your door, but they won’t enter your home. Please arrange assistance if needed.
To cancel, contact us ASAP. We process orders quickly, so cancellations may not be possible once fulfilled. If your order has already shipped, refer to our Returns Policy here.
Contact us immediately! If your order hasn’t shipped, we may be able to amend it. If it’s already on its way, you may need to process an exchange.
Yes! We offer free shipping for orders over R5,000. Contact us for details.
Mistakes happen! If your order is damaged or incorrect, let us know immediately, and we’ll sort it out for you. Contact us by email.
Log into your account with the icon in the menu. select your order, and provide your reason for return. Alternatively, email orders@wovenbliss.co.za with your request, and we’ll assist.
