Woven Bliss (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information in compliance with the Protection of Personal Information Act, 2013 (POPIA).
1. Information We Collect
We may collect the following types of personal information:
Contact Information: Name, email address, phone number, and physical address.
Transactional Information: Details about payments to and from you and other details of products and services you have purchased from us.
Technical Information: IP address, browser type, and version, time zone setting, browser plug-in types and versions, operating system, and platform.
Usage Information: Information about how you use our website, products, and services.
Marketing and Communications Information: Your preferences in receiving marketing from us and your communication preferences.
2. How We Use Your Information
We use your personal information to:
Provide, operate, and maintain our website and services.
Process and manage your orders and transactions.
Communicate with you, including sending order confirmations, invoices, and customer support.
Improve our website, products, and services through data analysis and research.
Comply with legal obligations and protect our legal rights.
3. Sharing Your Information
We may share your personal information with:
Service Providers: Third parties who provide services on our behalf, such as payment processing, shipping, and marketing.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred.
Legal Obligations: When required by law or to protect our rights.
Third-Party Services: Such as Google Analytics, Facebook Pixel, and other marketing tools for analytics and marketing purposes.
4. Your Rights Under POPIA
Under POPIA, you have the right to:
Access: Request a copy of the personal information we hold about you.
Correction: Request correction of any inaccurate or incomplete personal information.
Deletion: Request the deletion of your personal information under certain circumstances.
Objection: Object to the processing of your personal information based on legitimate interests.
Data Portability: Request the transfer of your personal information to another party.
Marketing Communications: Opt-out of marketing communications at any time.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.
6. Cookies
Our website uses cookies to enhance your browsing experience. You can set your browser to refuse cookies, but some features of our website may not function properly.
7. Data Retention
We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
8. Children’s Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
