Terms and Conditions

1. Introduction

Welcome to Woven Bliss, a South African e-commerce company specializing in homeware. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.

2. Definitions

• “We”, “us”, “our” refers to Woven Bliss.

• “You”, “your” refers to the customer or user of our website.

• “Goods” refers to the homeware products available on our website.

• “Website” refers to the Woven Bliss online platform.

3. General Conditions

• By using our website, you warrant that you are at least 18 years old or have parental/guardian consent to use our services.

• We reserve the right to amend these terms and conditions at any time. Changes will be effective upon posting on our website. Your continued use of the website constitutes acceptance of these changes.

4. Ordering and Payment

• All orders are subject to availability and acceptance. We reserve the right to refuse service to anyone for any reason at any time.

• Prices are displayed in South African Rand (ZAR) and are inclusive of VAT unless otherwise stated.

• Payment must be made in full at the time of order placement. We accept various payment methods, including credit cards, debit cards, and EFT.

5. Delivery

• We offer delivery services within South Africa. Delivery times are estimates and may vary depending on your location.

• We are not responsible for delays caused by unforeseen circumstances or events beyond our control.

• Delivery charges are calculated based on the size, weight, and destination of the order and will be added to the total amount during checkout.

6. Returns and Refunds

• You may return most products in their new, unopened condition within 30 days of delivery for a full refund or exchange. Certain goods, such as perishables and customised items, are non-returnable.

• If you receive an incorrect or damaged item, please notify us within 7 days of delivery. We will arrange for collection and replacement or refund.

• For detailed information on our returns and refunds policy, please refer to our Returns and Refunds Policy.

7. Warranty

• We warrant that all our goods are new and of good quality unless stated otherwise.
• Our goods are covered by a statutory warranty against defects for six months from the date of delivery. Extended warranties may be available for certain products, subject to the manufacturer’s terms.

8. Intellectual Property

• All content on our website, including text, graphics, logos, images, and software, is the property of Woven Bliss or our content suppliers and is protected by South African and international copyright laws.
• You may not reproduce, distribute, or use any content from our website without our explicit written permission.

9. Privacy Policy

• We are committed to protecting your privacy. Our Privacy Policy explains how we collect, use, and safeguard your personal information.

10. Limitation of Liability

• To the fullest extent permitted by law, Woven Bliss shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use our website or services.
• We do not warrant that our website will be uninterrupted, secure, or error-free.

11. Governing Law

• These terms and conditions are governed by and construed in accordance with the laws of South Africa. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the South African courts.

12. Contact Information

• If you have any questions or concerns about these terms and conditions, please contact us:
  • Email: info@wovenbliss.co.za

By using our website and purchasing our goods, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.